Job Description

Responsibilities

• Lead CE requirements workshops and translate them into configuration and functional designs.
• Configure and deliver Dynamics 365 Sales, Customer Service, and Customer Insights (Journeys/Data) on Dataverse.
• Build model-driven apps, business process flows, security roles, and the security model.
• Design automation with Power Automate and low-code extensions with Power Apps; advise on Power Platform governance.
• Author FDDs and collaborate with developers on plug-ins and custom integrations.
• Drive UAT, data-migration validation, key-user training, and go-live/hypercare.
• Advise clients on best practice and AI-driven seller/agent productivity (Copilot).

Requirements

• 5+ years as a D365 CE / CRM functional consultant with full-cycle implementations.
• Deep configuration knowledge of at least two of Sales, Customer Service, and Customer Insights.
• Strong Power Platform and Dataverse foundation; security-model design experience.
• Comfortable authoring FDDs and leading client workshops in English.
• Nice to have: Power Automate and canvas/model-driven app development; Field Service; integration (Dataverse, dual-write to F&O, Azure); Copilot for Sales/Service implementation.
• Certifications valued: MB-280 (Customer Experience Analyst — existing holders credited); PL-200 (Power Platform Functional Consultant); MB-240 (Field Service) where relevant.

What We Offer

• Competitive senior-level compensation
• Permanent role with an established international Microsoft Dynamics partner
• Remote-first working with flexible hours
• Multi-app CE programs across Sales, Customer Service, and Customer Insights for enterprise clients
• Power Platform, Dataverse, and Copilot for Sales/Service hands-on work
• Ownership of functional design and client adoption end-to-end
• Structured career progression within a global consultancy
• Funded Microsoft certifications and ongoing professional development

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