Lead multi-project Dynamics 365 programs end-to-end. As a D365 Program Manager you'll own the program plan, governance, budget and stakeholder relationships across multiple workstreams and projects, coordinating project managers, architects and client leadership from mobilisation through to value realisation. You'll run enterprise-scale, often multi-country transformation programs where commercial awareness and steady leadership move the outcome. For a leader who runs programs, not just projects.
Responsibilities
Own the program plan, governance, and value realisation across multiple projects.
Manage program budget, margin, resourcing, and commercial conversations.
Coordinate project managers, architects, and workstream leads.
Maintain program-level RAID, status reporting, and steering-committee communication.
Manage client and partner stakeholders, escalations, and change.
Align program scope and roadmap with business outcomes.
Drive program-level cutover readiness, go-live, and benefits tracking.
Requirements
10+ years managing ERP/CRM delivery, including multi-project Dynamics 365 (or AX/CRM) programs.
Strong command of program governance, structured methodology, and agile at scale (SAFe).
Proven budget, margin, and multi-stakeholder ownership on enterprise programs.
Experience coordinating multiple project managers and delivery streams.
Excellent written and spoken English; confident at steering-committee and executive level.
Nice to have: program-rescue/turnaround; multi-partner coordination; portfolio reporting (Power BI).