Job Description

Responsibilities

• Lead Field Service requirements workshops and map service processes to D365 standard.
• Configure work orders, incident types, the schedule board, RSO, and the mobile app.
• Design asset management, inventory, purchasing/RMA, and agreement/entitlement scenarios.
• Solution dispatch, resource scheduling, and IoT-driven proactive service.
• Build supporting model-driven apps, business process flows, and security roles.
• Author FDDs and collaborate with developers on plug-ins and integrations.
• Drive UAT, data migration, key-user training, and go-live/hypercare.

Requirements

• 5+ years as a D365 Field Service / CE functional consultant with full-cycle implementations.
• Strong configuration knowledge of work orders, the schedule board, Resource Scheduling Optimization (RSO), and assets.
• Experience with the Field Service mobile app and inventory/RMA processes.
• Solid Power Platform and Dataverse foundation.
• Comfortable authoring FDDs and leading client workshops in English.
• Nice to have: Connected Field Service/IoT; integration to ERP for parts and finance; Copilot for Service.
• Certification valued: MB-240 (Field Service Functional Consultant Associate — existing holders credited).

What We Offer

• Competitive senior-level compensation
• Long-term, multi-phase engagements with an established international Microsoft Dynamics partner
• Remote-first working with flexible hours
• Field Service and connected/IoT programs for enterprise clients
• Power Platform, Dataverse, and Copilot for Service hands-on work
• A mature delivery methodology and strong in-house consulting practice
• Structured career progression within a global consultancy
• Funded Microsoft certifications and ongoing professional development

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