Business process mapping, analysis and design · intermediate Calm problem-solving approach under pressure · intermediate Change management and user adoption support · intermediate CRM integrations with third-party systems · intermediate CRM user adoption and training · intermediate Cross-department collaboration · intermediate Data governance and CRM data quality management · intermediate Dataverse data structure and model-driven applications · intermediate Dataverse fundamentals · intermediate Documentation and knowledge base creation · intermediate Dynamics 365 CRM administration and configuration (UI – UX) · intermediate End-user training (group and one-to-one) · intermediate Functional testing and UAT support · intermediate Incident management and issue resolution · intermediate JavaScript customisations for form scripts and UI logic · intermediate Microsoft 365 ecosystem · intermediate Multilingual communication skills · intermediate Power Platform environment familiarity · intermediate Process mapping and functional design · intermediate Requirements gathering and process analysis · intermediate Root cause analysis and system troubleshooting · intermediate Security model design (roles, business units and access management) · intermediate Strong stakeholder management · intermediate Translating business needs into system configuration · intermediate Workflow investigation and automation support · intermediate