Name Hidden

Register to view full profile

D365 Customer Service Consultant
Available
19
Years Experience
-
Daily Rate
-
Hourly Rate
France
Location
About

Are you looking for someone with solid business experience, strong interpersonal skills, and expertise in Microsoft Dynamics 365 CRM ?➡️ You’re in the right place! 💡 I transitioned into the IT world a bit by chance three years ago and have since developed a strong specialization in Microsoft Dynamics 365 CE.My goal: to grow technically in order to bring both functional and technical expertise. 🔎 A quick overview of my background : ✅ 20 years of experience in sales, including 5 years in CRM / IT ✅ Industry experience includes : Media - advertising - Mobile telecommunications - Environmental certification / real estate - Retail- Healthcare🛠️ My areas of expertise:- CRM project management- Dynamics 365 CE configuration- User training- Data analysis & reporting (data crunching)- Change management 🎯 My added value : A hybrid business/IT profile, able to understand operational challenges and translate them into effective CRM solutions.I act as a bridge between business teams and technical teams to ensure successful, relevant, and well-adopted projects. My Dream job : I'm looking for a job of dynamics 365 specialist, driving implementation projects in a number of location, development and optimization of existing D365, , leading an participating in testing, driving value creation and enhancing change management within the routines and process, making training, creating IT documentation.

Location

Lyon, France

Skills
Project Management · intermediate Azure DevOps · intermediate Business workshops · intermediate Change management · intermediate CRM project management and setup · intermediate Data analysis · intermediate Diabolocom · intermediate Dynamics 365 Customer Service (CE) · intermediate Dynamics 365 Field Service · intermediate Dynamics 365 Sales · intermediate Easy Vista · intermediate Excel · intermediate Functional specifications · intermediate GLPI · intermediate IT/user support · intermediate Manage Engine · intermediate MantisBT · intermediate Microsoft Dynamics 365 CRM · intermediate Microsoft Office (Pack Office) · intermediate Requirements gathering · intermediate SharePoint · intermediate Stakeholder management · intermediate User acceptance testing (UAT) · intermediate User Training · intermediate
Work Experience
Product Owner Dynamics CRM : Sales and Field Service Current
Jul 2024 – Present
IT Business Analyst Dynamics 365 CRM
Jan 2022 – Jun 2024
Customer Relations Manager
Mar 2012 – Jan 2022
Deputy Street Sales Director
2011 – 2012
Deputy Head of the Stores Network (MBA Internship)
Nov 2015 – Aug 2016
Team Leader
Sales Assistante
2007 – 2011
Direct Message

Sign in to chat with this consultant on Dynamics Hub.

Sign in to Message
Unlock Full Profile

Register as a company to see contact details and connect with this consultant directly.

Register Now

Already have an account? Login

Quick Info
  • Role: D365 Customer Service Consultant
  • Location: France
  • Status: Available